The Fine Print

All the finer details you need to know, just in case a dispute ever arises, and lawyers are involved (which we all hope is a highly unlikely event).

On: Our commissions/products

A contract will be drawn up with the details of the commission/product work, with the price listed, which will be agreed upon by you (the customer) and signed. This will be a legally binding contract, so please make sure you understand the terms and conditions. If in doubt, please refer to "The Fine Print" (the page you're currently reading), or ask us.

We will not begin any commission/product work until at least one third (1/3, 33%) to one half (1/2, 50%), depending on the cost and complexity, of the price as agreed upon in the contract is fully paid up.

The initial payment (the 1/3 (33%) to 1/2 (50%)) is non-refundable should you change your mind. This will be clearly pointed out in the contract that you've agreed to and signed.

The finished commission/product will not be shipped out until the remaining balance have been paid in full.

These policies are pretty much the same with the majority of costume/mascoting studios/shops in this field of work worldwide. Go on, search around if you think ours is different, and let us know if that's the case.

On: Our workmanship guarantee

We take pride in our work, and strive to make sure our creations are of the highest quality. If you follow our care instructions, or just common sense, the commission/product should last you a long time.

But sometimes we might've missed a seam here or a spot there, and before you panic, talk to us first because in most cases, we'll fix it for you.

Here's what you need to know:

We'll provide our product with a 1 year workmanship guarantee.

What's covered:

Any areas on the commission/product that we've obviously missed, or a missing feature that was originally stated in the contract/agreement. For example, a missing/split seam for the bodysuit of a mascot suit commission.

Minor wear and tear from general use. For example, if a seam starts to weaken or become loose on the bodysuit within the first year, we'll fix it for you free of charge (postage and handling fees are not covered). However, if it's a major issue - i.e. the unlikely event that the whole bodysuit starts to fall apart, then we'll discuss with you first and try to reach a solution.

What's not covered:

Any modifications not done by us on the commission/product. For example, adding an extra opening/zipper on the bodysuit by yourself or another party.

Abuse or misuse of the commission/product, such as:

-         Water damage, e.g. from spilling your drink, to taking a trip to the beach or scuba diving

-         Fire damage, e.g. standing too close to the BBQ or open bonfire

And so on. Please apply some common sense here.